From the listing
About the role
At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone this is your place.
The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities.
As a Technical Account Manager (TAM), you will serve as the true quarterback for your customers, owning engagement from onboarding through value realization, renewal, and expansion. You will combine technical fluency with executive presence to ensure customers integrate Oscilar successfully, achieve rapid ROI, and grow their relationship with us.
What you'll do
- Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.
- Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.
- Manage regular cadence: weekly cadence, Exec summaries, adoption strategy and plan, and executive business reviews (EBRs).
- Advocate internally for customer priorities and represent their voice in roadmap discussions.
- Lead customer onboarding and implementation projects, ensuring fast time-to-value.
- Deliver product demos and walkthroughs.
- Build workflows, reports, and dashboards to support customer adoption.
- Handle non-complex technical tasks directly including API integrations, SQL queries and debugging, and Python scripting.
- Serve as a technical liaison between customers, Engineering, and Product teams.
What they're looking for
- 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
- Proven track record of working directly with enterprise customers and executives.
- Technical proficiency in API integrations, SQL, and Python.
- Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure).
- Excellent communication skills in English for executive and technical stakeholders.
- Highly organized and metrics-driven: comfortable managing multiple accounts and priorities.
- Strong customer empathy, ownership, and ability to influence cross-functional teams.
Nice to have
- Experience in fraud management, risk decisioning, AML, or compliance domains.
- Familiarity with AI/ML SaaS products.
- Track record of driving customer onboarding, adoption, renewals, and expansion in enterprise accounts.
- Prior experience in a fast-paced, fast growing startup environment.
From the company page
Oscilar benefits
◉ Remote policy · in their words
“Remote-first culture — work from anywhere with unlimited PTO.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Oscilar
They clearly state "work from anywhere" twice on their careers pages, their open opportunities that allow you to work from anywhere are clearly marked, and they have strong Glassdoor reviews (albeit a small sample). What I would LOVE to see is a careers page that talks more about why someone should apply to work with the company and less about themselves. Companies need to remember that they aren't selling their product or values, they are selling you on why you should work there.