From the listing
About the role
Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming.
Sumsub is recognized as a Great Place To Work® in the US and rated 4.4 out of 5 on Glassdoor. We are looking for a Customer Service Representative to join the team.
What you'll do
- Effectively interact with users, including both verbal and written communication
- Safeguard data, ensuring confidentiality and security
- Adherence to legal regulations and company standards
- Paying attention to detail and precision when carrying out tasks
- Continuous updating of knowledge and skills in line with industry and regulatory changes
- Handle inbound calls to guide the user through all necessary steps
What they're looking for
- Conversational German, Turkish and English
- Good communication skills
- Ability to navigate a large amount of information
- Able to have days off during the week instead of the weekend
Nice to have
- Previous experience in customer service-based roles
From the company page
Sumsub benefits
◉ Remote policy · in their words
“Remote-first and future-ready. Work where you're happiest and most productive—your schedule, your choice, your rules. We hire smart people and let them shine. No micromanaging, no games—just trust, ownership, and great work.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Sumsub
There is SO much to like about this company, starting with the very first line on their careers page: "Trust over control. We hire smart people and let them shine. No micromanaging, no games—just trust, ownership, and great work." This is EVERYTHING that you look for in a company. They are all about output over attendance, they don't micromanage, they have strong Glassdoor reviews, and a MOSTLY clear remote work policy.