From the listing
About the role
As a Principal Support Engineer at Tyk, you’ll serve as a strategic and technical leader within the Customer Success organization.
This role goes beyond reactive support—you're a cross-functional enabler, shaping the future of post-sales support.
What you'll do
- Drive technical excellence.
- Lead high-priority escalations.
- Mentor engineers.
- Work closely with Engineering, Account Management, and Product teams to improve platform stability, customer satisfaction, and the scalability of support operations.
- Be the person people turn to when things get complex—technically and strategically.
From the company page
Tyk benefits
◉ Remote policy · in their words
“We trust you to get the job done, wherever that happens to be.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Tyk
Their careers page is just nothing but quotables:
"Life happens. Pick up the kids, hit the gym, or just recharge. We trust you to deliver great work on your own schedule."
I mean, they just get it:
"At Tyk, we believe that a good work-life balance is essential to a happy and productive life. That’s why we offer fully remote working with flexible hours, so you can fit your ‘work life’ and your ‘life life’ together seamlessly."
I love this line: "We don't control or monitor working hours. Instead, we trust you to give your best." Give me all of this and more.