From the listing
About the role
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients.
Our Customer Service Representatives serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs and provide the connection between our Sales and Operations teams.
This is a remote position. You will complete a 4 week training program to become an expert in Beyond's financial hardship programs.
What you'll do
- Provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs.
- Through effective listening, analyze client problems and provide information and solutions in a timely and efficient manner.
- Employ strong interpersonal skills to handle difficult calls courteously and professionally.
- Thoroughly document request outcomes for accurate tracking and analysis.
- Work efficiently and effectively to resolve client requests, both as a team and independently.
- Develop and maintain positive client relations and coordinate with other departments to ensure client requests and questions are handled appropriately and in a timely manner.
- Operate a desktop computer to obtain and extract information; document information, activities and changes in the CRM database for client accounts.
- Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve client inquiries and problems.
- Handle a high volume of clients in a work from home call center environment.
What they're looking for
- 1 year call center experience (Required).
- Bilingual - Spanish (Required).
- Reliable, high speed internet connection (Required).
- Technical proficiency with Client Relationship Management system (CRM).
- Strong customer service orientation.
- Strong listening, verbal and written communication; courteous and professional active listening skills.
- Effective problem solver.
- Effective at time management, planning and organizing tasks and time.
- Ability to understand and empathize with customer issues.
- Ability to work from home in a distraction free environment.
From the company page
Beyond Finance benefits
◉ Remote policy · in their words
“We offer a choice between hybrid, remote and in-office work models so you can be where you feel you’ll be the most productive and happy. We trust you to know what’s best for you.”
Pulled from their careers page · verified by Atlas
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