From the listing
About the role
At OneLocal, our mission is to handle the entire digital marketing footprint for SMB's so owners can stop worrying about their online presence and focus entirely on running their business. We combine automated software with dedicated strategy experts to give everyday business owners an all-in-one marketing service that drives real revenue.
We're looking for a customer-centric Account Manager who thrives in a fast-paced environment and wants to be challenged as we scale. If you are a proactive problem-solver passionate about driving client growth, managing high-volume portfolios, and building long-lasting partnerships, this role is for you.
What you'll do
- Proactively manage a diverse portfolio of 100+ local businesses, taking full ownership of their success and maintaining a targeted net retention rate.
- Regularly lead performance reviews with clients to demonstrate the value of the OneLocal suite, analyze ROI, and align our solutions with their evolving business goals.
- Partner with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to ensure seamless handoffs and expert execution.
- Act as a proactive problem-solver by identifying potential churn risks or technical hurdles early.
- Ensure clients are fully leveraging the OneLocal platform, turning local business owners into long-term brand advocates.
What they're looking for
- 2 or more years of experience as a Client Success Manager or Account Manager within a SaaS organization, Marketing Agency, or Tech Startup.
- Experience working with a high volume of clients.
- Strong verbal and written communication skills with the ability to quickly build deep rapport.
- Ability to work in a fast-paced environment and quickly adapt to changing timelines or priorities.
- Strong organizational and follow-up skills, a high level of professionalism, honesty, and integrity.
- Familiarity with CRM platforms, ideally Salesforce.
Nice to have
- Previous experience working with small and medium businesses (SMBs) is a strong asset.
From the company page
OneLocal benefits
◉ Remote policy · in their words
“Looking for a remote-first work environment? Enjoy the flexibility of working from anywhere.”
Pulled from their careers page · verified by Atlas
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