From the listing
About the role
Community Phone is building the best phone for communities in America, serving as the business phone for hair salons, auto-body shops, local government agencies, and personal lines. With more than 20,000 customers, the company is building the missing phone.
The team consists of approximately 80 people across 15 countries and is backed by Y Combinator. The company is customer-obsessed to the core, valuing curiosity, efficiency, transparency, and a founder mindset.
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.
What you'll do
- Track customer concerns, identifying trends, and driving calls
- Work Cross-Functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and working on solutions to keep customers satisfied
- Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues
What they're looking for
- Excellent in both Verbal and Written English Communication skills
- Experience with Zendesk, Hubspot or similar technology
- Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
- Able to Adapt quickly to change
- A Skilled Multitasker and Organizational by nature
- Kind to your core
From the company page
Community Phone benefits
◉ Remote policy · in their words
“We are looking for team members who love our product and mission and see the remote first environment as a bonus.”
Pulled from their careers page · verified by Atlas
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