From the listing
About the role
Community Phone is building the best phone for communities in America, serving hair salons, auto-body shops, local government agencies, and more. With over 20,000 customers and a team of 80 people across 15 countries, we are backed by Y Combinator and focused on making communication easy for communities.
We are seeking a Quality and Compliance Analyst to help ensure every customer interaction is accurate, compliant, and high quality. You will monitor and evaluate real calls, chats, and emails, provide clear feedback to drive performance, and help safeguard customer trust and internal compliance standards.
What you'll do
- Review and evaluate customer interactions against quality standards
- Score calls, chats and emails accurately and consistently
- Flag compliance issues and help prevent repeat violations
- Provide clear, constructive, actionable feedback
- Collaborate with team leads to strengthen the agent experience and overall customer satisfaction
- Report trends and insights to support quality improvements
What they're looking for
- Curious and observant with a strong eye for detail
- A clear and professional communicator in writing
- Comfortable giving and receiving feedback
- Motivated to learn and improve continuously
Nice to have
- Experienced in QA or customer support
From the company page
Community Phone benefits
◉ Remote policy · in their words
“We are looking for team members who love our product and mission and see the remote first environment as a bonus.”
Pulled from their careers page · verified by Atlas
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