From the listing
About the role
Community Phone is building the best phone for communities in America, serving as the business phone for hair salons, auto-body shops, local government agencies, and personal users. We have more than 20,000 customers today and are building the missing phone.
Our team is ~80 people strong across 15 countries and growing quickly, backed by Y Combinator. We are customer-obsessed to the core and operate with a mission to make it as easy as possible for communities to communicate.
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.
What you'll do
- Track customer concerns, identifying trends, and driving calls
- Work Cross-Functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and working on solutions to keep customers satisfied
- Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues
What they're looking for
- Advanced command of the English language
- Calm Under Pressure and excellent at establishing rapport
- Able to Adapt quickly to change
- Excellent in both Verbal and Written English Communication skills
- Skilled Multitasker and Organizational by nature
- Experience with Zendesk, Hubspot or similar technology
From the company page
Community Phone benefits
◉ Remote policy · in their words
“We are looking for team members who love our product and mission and see the remote first environment as a bonus.”
Pulled from their careers page · verified by Atlas
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