From the listing
About the role
Community Phone is building the best phone for communities in America, serving over 20,000 customers ranging from hair salons to local government agencies. We are a customer-obsessed team of 80 people across 15 countries, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund.
The Sales Manager makes sure our sales floor is sharp, hungry, and continuously improving by turning data into insight and action. We are looking for someone to help build a floor where high performers are recognized and every rep is either getting better fast or being replaced with someone who will.
What you'll do
- Run structured 1:1s and small-group coaching focused on close rate, deal velocity, and conversation quality.
- Listen to calls and review deal outcomes to spot exact behaviors costing sales.
- Break down performance across the funnel to pinpoint where each rep is leaking.
- Own the improvement lifecycle for low performers: diagnosis, coaching, PIP, and replacement.
- Maintain a living roster that tags every rep as improving, stable, or at risk.
- Be the feedback loop from the floor back to leadership regarding what is working or breaking.
- Champion and reinforce a customer-first approach on every call.
What they're looking for
- Experience moving reps from struggling to crushing it through targeted coaching.
- Comfortable in metrics, trends, and root-cause analysis.
- Ability to define what good looks like, build scorecards, and keep everyone honest to the numbers.
- Experience in high-velocity, inbound sales environments.
- Ability to say hard things kindly and hold the line when standards slip.
Nice to have
- SQL skills or a strong desire to learn it quickly.
From the company page
Community Phone benefits
◉ Remote policy · in their words
“We are looking for team members who love our product and mission and see the remote first environment as a bonus.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Community Phone
Jeff hasn't written this one up yet.
Ask, and Community Phone jumps the queue.