From the listing
About the role
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation, logistics, and construction.
As the Senior Collections Analyst, Enterprise & Strategic Collections— U.S., you will own collections strategy and execution for a defined portfolio of Motive’s largest and most complex U.S. Enterprise and Strategic accounts. You will partner with internal teams to resolve issues, secure payment commitments, and improve cash outcomes while protecting long-term customer relationships.
What you'll do
- Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers.
- Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths.
- Secure, document, and actively monitor promises to pay and follow through on missed commitments.
- Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve payment-blocking issues.
- Maintain accurate account notes, invoice status, dispute reasons, and collection forecasts in systems of record.
- Provide reliable cash, aging, and at-risk-account updates to leadership and cross-functional partners.
- Identify and escalate credit, delinquency, and bad-debt risks for reserve and write-off discussions.
- Identify recurring process and system issues and recommend practical improvements or automation fixes.
- Coordinate with the global collections team on account handoffs and escalation criteria.
What they're looking for
- 5+ years of experience in Collections, Accounts Receivable, or Finance Operations.
- Deep experience designing and scaling collections processes, including automation and dunning strategy.
- Experience managing day-to-day portfolio health, including collections forecasting and cash application.
- Experience with international collections across markets such as Canada and the UK/EU.
- Strong analytical skills, sound business judgment, and data-driven decision making.
- Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment.
- Bachelor’s degree in Finance, Accounting, Business, or a related field.
Nice to have
- Deep experience with Zuora Billing.
- Experience with other billing or ERP platforms.
- Experience using automation and AI to improve workflow design and prioritization.
From the company page
Motive benefits
◉ Remote policy · in their words
“We are a remote-first organization made up of more than 3,000 employees located around the world. While some of our employees are more effective working remotely ... members also have the option to work on-site at any of our eight global office locations if they prefer.”
Pulled from their careers page · verified by Atlas
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