From the listing
About the role
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system.
The Onboarding Project Manager - SMB is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
What you'll do
- Serve as the primary point of contact for new SMB customers during their implementation phase
- Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
- Monitor customer progress and activities to ensure adoption and timely activation
- Collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues
- Handle a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
What they're looking for
- 2+ years prior experience in a customer-facing role (sales and/or support)
- Salesforce proficiency and ability to use data to inform engagement plans
- Effective listening and problem-solving skills
- Excellent communication (both written and verbal) and presentation skills
- Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
- Ability to build and maintain relationships with clients and their key personnel
- Strong business background including project management, account management, problem-solving, and analytical skills
- Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
Nice to have
- Documentation
- Data analysis
- Reporting
- SQL
- Salesforce experience
From the company page
Motive benefits
◉ Remote policy · in their words
“We are a remote-first organization made up of more than 3,000 employees located around the world. While some of our employees are more effective working remotely ... members also have the option to work on-site at any of our eight global office locations if they prefer.”
Pulled from their careers page · verified by Atlas
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