From the listing
About the role
Motive empowers physical operations with AI and computer vision tools to make work safer, more productive, and more profitable. The integrated platform serves nearly 100,000 customers across industries like construction, energy, and logistics, helping them manage drivers, equipment, and fleet spend in a single system.
The Technical Account Manager (TAM) provides white-glove service and strategic technical leadership to premier customers. You will bridge the gap between relationship management and high-level problem solving, proactively auditing account health and mentoring support engineers.
What you'll do
- Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts.
- Build and maintain proactive partnerships and account-specific technical documentation.
- Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal disruption.
- Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams via root cause analysis.
- Own end-to-end resolution of escalated cases and drive account health campaigns.
- Monitor upcoming product releases and advocate for customers in beta programs.
- Create SQL-based queries to identify and address emerging technical issues.
- Participate in on-call rotations and provide off-hours assistance for upgrades and change management.
What they're looking for
- 1 to 2 years of experience in Technical Support with a history of exceptional performance.
- Bachelor's degree in Computer Science or Engineering, or equivalent practical experience.
- Full professional fluency in spoken and written English.
- Advanced analytical skills using SQL and log parsing to trace issues across hardware, APIs, and databases.
- Experience managing hardware fault analysis, firmware upgrades, and change management.
- Deep familiarity with Motive's product suite (Compliance, Asset, and Safety).
- Strong understanding of API-based troubleshooting.
- Willingness to work outside standard hours for upgrades and on-call rotations.
Nice to have
- Advanced expertise in API troubleshooting.
- Familiarity with telematics and fleet management solutions.
- Experience with third-party systems like Transportation Management (TMS) platforms.
From the company page
Motive benefits
◉ Remote policy · in their words
“We are a remote-first organization made up of more than 3,000 employees located around the world. While some of our employees are more effective working remotely ... members also have the option to work on-site at any of our eight global office locations if they prefer.”
Pulled from their careers page · verified by Atlas
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