From the listing
About the role
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more.
Motive serves more than 120,000 businesses across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. The company is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
What you'll do
- Manage day-to-day relationships for a portfolio of Installation Partners and serve as a trusted resource across installs, processes, and tools.
- Ensure partners stay current on products, hardware, SOPs, and installation standards.
- Own and resolve partner-related escalations across installation, quality, scheduling, and payment.
- Coordinate with cross-functional teams including Product, Hardware, Support, and Finance to drive timely resolution and process improvements.
- Track partner performance metrics and operational KPIs, preparing insights for Quarterly Business Reviews.
- Identify recurring issues and surface trends to leadership while acting as the voice of the partner internally.
What they're looking for
- Bachelor’s degree in Business Administration, Project Management, Sales, Marketing, or a related field.
- 2–4 years of experience in partner management, customer success, or operations.
- Experience working with third-party partners or service providers.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong proficiency in written and spoken English.
Nice to have
- Experience in hardware installation, field services, or fleet/telematics.
- Experience handling escalations or operational issue resolution.
- Demonstrated proficiency with Google Sheets and Google Slides for business analysis.
From the company page
Motive benefits
◉ Remote policy · in their words
“We are a remote-first organization made up of more than 3,000 employees located around the world. While some of our employees are more effective working remotely ... members also have the option to work on-site at any of our eight global office locations if they prefer.”
Pulled from their careers page · verified by Atlas
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